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Public Sector Insights

Article

How customs agencies can help special economic zones succeed

– When agencies have a seat at the table and participate in areas such as governance and stakeholder relations, these zones have the best chance of promoting economic growth.
Report

The economic impact of closing the racial wealth gap

– The persistent racial wealth gap in the United States is a burden on black Americans as well as the overall economy. New research... quantifies the impact of closing the gap and identifies key sources of this socioeconomic inequity.
Article - McKinsey Quarterly

The public sector gets serious about customer experience

– As public expectations rise, government agencies are doubling down on improving service delivery to delight their customers.
Article

Social spending: Managing a $5 trillion challenge

– Spending on social priorities, such as pensions, unemployment support, and disability, account for a large portion of government... expenditure, yet many services fail to meet customer expectations.
Article

From promise to delivery: Overcoming the strategy problem in the public sector

– To deliver better strategies and outcomes, governments need to tackle social dynamics in the cabinet room.

Featured Publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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Commentary - Voices on Infrastructure

Building the infrastructure for the future of mobility

– Our road and rail infrastructure is not ready for the future of mobility. Owners and operators should act now or risk being left... behind.
Commentary - Voices on Infrastructure

Declining bus ridership Improving the efficiency of transit networks

– Transport authorities are navigating lower public-transit ridership, declining air quality, and growing financial pressures. Integrating... bus networks into the broader urban infrastructure is key.
Interview - Voices on Infrastructure

The year of future transportation: An interview with Seoul Mayor Park Wonsoon

– As Seoul’s mayor seeks to bring transportation improvements to the city, he must carefully consider how to implement sustainable... infrastructure and new technologies to best meet citizens’ needs.
Article

Unlocking the full potential of city revenues

– A disciplined approach to revenue development has been shown to increase potential additional revenues by 50 percent.
Article

Homelessness in the San Francisco Bay Area: The crisis and a path forward

– Homelessness in and around the San Francisco Bay Area continues to rise. Coordinated efforts among governments, nonprofits, and... the private sector could stem the crisis and spark progress.
Interview

Defining a public-cloud strategy: An interview with Michael Ørnø, of Denmark’s Statens IT

– Statens IT, the Danish government shared-service center for IT, has established a comprehensive government data center. The next... step is to embrace the opportunities and challenges of the public cloud.
Discussion Paper - McKinsey Global Institute

Inequality: A persisting challenge and its implications

– While the wealth gap has narrowed globally, inequality within advanced economies has increased since the 1980s.
Article

Education reform in Norway: Looking beyond politics to bring sustained change

– Education policy in Norway has been shaped by data more than by doctrine. As a result, education reforms in the country have been... supported by various governments across a broad political spectrum for more than a decade.
Interview

Modernizing the US nuclear deterrent: An interview with Elizabeth Durham-Ruiz

– The director of US Strategic Command’s Nuclear Command, Control, and Communications Enterprise Center describes recent efforts... to engage the private sector in modernizing the US nuclear deterrent.
Article

Collaborating for the common good: Navigating public-private data partnerships

– Public-private data collaboration holds great promise for solving some of society’s toughest challenges, but a holistic... data-governance framework is needed to help build trust and address risks.
Report

Expanding the economic pie in the Peach State

– Georgia faces challenges to its growth from its uneven distribution of prosperity. More of the state’s workforce, regions, and... firms need to be brought into the fold to extend the state’s success.
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