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Public Sector Insights


A path to successful state procurement transformation

– Transforming the state procurement function is a large undertaking, but it can result in significant improvements in compliance, speed, cost, and quality.

Defining the role of a state chief operating officer

– Incoming administrations may consider appointing a state COO to lead strategic operations and implement high-priority projects.... Those who work with state COOs could position them for success with thoughtful role definition and strong support.

Expanding the economic pie in the Peach State

– Georgia faces challenges to its growth from its uneven distribution of prosperity. More of the state’s workforce, regions, and... firms need to be brought into the fold to extend the state’s success.
Report - Global Institute

Digital identification: A key to inclusive growth

– New research by the Global Institute shows how good digital ID is a new frontier in value creation for individuals and... institutions around the world.

Making the most of US opportunity zones

– A new program seeks to spark development in the neediest communities and boost the national economy. Similar, past efforts offer... insights that may help them succeed.

Featured Publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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Collaborating for the common good: Navigating public-private data partnerships

– Public-private data collaboration holds great promise for solving some of society’s toughest challenges, but a holistic... data-governance framework is needed to help build trust and address risks.

Unlocking the economic potential of Central America and the Caribbean

– The region has seen rapid growth over the past 15 years, but a number of trends could affect whether the economies continue to... grow.
Interview - Voices on Infrastructure

Conquering Everest: An interview with Simon Murphy, CEO of Battersea Power Station Development Company

– First constructed in the 1930s and decommissioned some 50 years later, the Battersea Power Station has been the focus of numerous... redevelopment projects, none of which were successful. A new, seven-phased approach has helped reverse that trend.
Commentary - Voices on Infrastructure

Human-centered design: A win for real-estate stakeholders

– Developers can optimize success rates for major projects by focusing on inhabitants’ health, community, and quality of life.
Interview - Quarterly

The public–private imperative in urban mobility: A view from Canada

– Josipa Petrunic imagines a low-carbon, smart-mobility future for Canada. In this interview, she describes how CUTRIC, the consortium... she leads, is bringing the public and private sectors together to make it happen.

How governments in emerging economies can help boost and sustain growth

– A focus on public-sector efficiency and competitive dynamics for companies are keys to outperformance.

Spending reviews: A more powerful approach to ensuring value in public finances

– Spending reviews have the potential to provide significant insight into budget allocations, enabling higher productivity and greater... operational efficiency.

Putting people at the heart of public-sector transformations

– Transformation in government is a hugely complex undertaking. That makes it critical to get the people component right.

How governments can harness the power of automation at scale

– Process automation and technologies based on artificial intelligence can bring benefits across numerous functions of government.

When governments turn to AI: Algorithms, trade-offs, and trust

– Artificial intelligence can help government agencies solve complex public-sector problems. For those that are new at it, here... are five factors that can affect the benefits and risks.

Accelerating gender parity: What can governments do?

– Given slow progress toward gender equality in the workplace, governments, along with private-sector organizations, must focus... their efforts on specific impact zones.
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